About Us

PLEASE NOTE: Some GPS units are placing our store
North of the 276 / 548 intersection.  This is NOT correct.
We are just SOUTH of Hwy 276 on FM 548.

Store Hours:
Closed Sunday & Monday
Tuesday-Friday 9am-6pm CST
Saturday 9am-4pm CST

Phone Sales & Support:
Monday-Friday 8am-6pm
Saturday 9am-4pm

Order Online or Call us 877-650-7938
Fax 214-853-5288

Gift Certificates - Click Here

Whatever your question, problem, or comment, Native Outdoors' Customer Service is here to help.
If there's anything we can do, just let us know! 

• General Questions on a product, service or existing order  service@nativeoutdoors.com

• Have a comment? comments@nativeoutdoors.com

• Contact our Marketing Department marketing@nativeoutdoors.com

• Return Authorization (see below)

• Warranty Question or Request (see below)

Native Outdoors
7105 S FM 548
Royse City, TX  75189

PLEASE NOTE: Some GPS units are placing our store
North of the 276 / 548 intersection.  This is NOT correct.
We are just SOUTH of Hwy 276 on FM 548.

Phone (877) 650-7938
Fax 214-853-5288
 

Store Hours:

Closed Sunday & Monday
Tuesday-Friday 9am-6pm CST
Saturday 9am-4pm CST

Phone Sales & Support:
Monday-Friday 8am-6pm
Saturday 9am-4pm

Directions:  From I-30 - Take I-30 to FM 3549 (Loves Truck Stop), Go South on 3549, and turn left on 276.
 Go East on 276, We are just South of the Intersection of 276 and 548.
From 80 - Take 80 to fm986 (Terrell) and go North.  Turn left on CR249,
We are just before the intersection of 276 and 548.

Did you purchase the item from Native Outdoors?  
If not, the only advice we can offer is contacting the manufacturer of your product (listed below).

If you did purchase from Native Outdoors, we can help get your warranty claim started.  Our manufacturers have asked to be in direct contact with any issues that arise from their products.  As part of our Native Outdoors Service Guarantee,
we can help you get in contact with the manufacturer. You can also contact the manufacturer on your own to process your claim.
Any warranties offered by Native Outdoors will be repaired or replaced with the same product or one of equal
value at the discretion of Native Outdoors.

Standard Return Policy

Purchases  are covered by our 100% satisfaction guarantee policy. If you are not completely satisfied with your order when it arrives, return the item within 30 days of the date of purchase in good working condition ready for the shelf & we will refund your money (shipping not included - outbound or inbound). Customers who return items after the 30-days will be issued a store credit. Returns on purchases older than 60 days will not be accepted. Refunds for any returned items sold with FREE SHIPPING or Reduced Shipping will be less the actual shipping cost to and from the customer. Special orders or items that have been modified (i.e. arrows cut) cannot be returned.

Clearance Items are not eligible for return.  All sales final on Clearance items.

All returns MUST include original packaging and all components.  
A 15% restocking fee will be charged for any returned items that do not include original packaging.  
A 25% restocking fee will be assessed for any items that do not include all pieces or components 
or have scratches, dents or signs of heavy use.

Please Note: Due to federal laws regarding liability we cannot allow tree stands, compound bows, crossbows,
 altered products (like arrows), airguns, knives, opened foods, mouth blown game calls, Firearms or ammunition to be returned. Any items like riflescopes, rings/bases, arrow rests, etc. that have been mounted are not returnable. Wireless Game Cameras that require activation with one of the cellular phone providers (AT&T, Verizon, Etc) can not be returned once the camera has been activated with the service provider. Due to the abuse by the shipping companies, Large or Oversized items like Feeders, Trap Throwers, etc. can not be returned. The packaging used to ship these oversized/heavy items can usually only take 1 shipment before the box integrity can not protect the contents. If these items are brand new and unopened, we might accept the return with the requirement that the box be reinforced or the contents be reboxed.
 

Simply email our customer service department at returns@nativeoutdoors.com and request a Return Authorization Code. Please be sure to include the invoice number & a reason for the return. Once you have received a RA#, mark the number on the outside of the box and ship the return UPS or US Postal Service parcel post. For your protection, we recommend that you insure the package for its full value. COD's are not accepted. Send Returns and Exchanges to:

Native Outdoors LLC
7105 S FM 548
Royse City TX 75189

Once received please allow a few days for the issuance of credit back to the original form pf purchase,
or for the shipping of an exchange.

Firearm Cancellation Fee - Any firearm or suppressor purchased on our website and then canceled will incur a 10% cancellation fee. We work hard to get the proper paperwork ready to ship your firearm and we start this process once the order is placed to speed the process of getting the firearm shipped to you.  Any firearm or suppressor that is canceled before it ships requires this process to be reversed, therefore we must charge a fee to cancel any firearm or suppressor.

To make sure you get everything you expect from Native Outdoors, we back your purchase with our famous 100% Satisfaction Guarantee. You can buy with confidence, knowing that if you're not completely satisfied with your order when it arrives, you can return it for a prompt exchange or refund. Consider it our way of saying 'thank you' for your support.

We've always believed that the measure of a company is the way they treat their customers. So with every order, we make this promise to you - the best quality, the best value, the best service. Guaranteed.

Native Outdoors will only allow customers to order via the on-line store if the Internet server is secure. The security certificate is built in to your web browser to allow secure access to Internet servers when performing such tasks as on-line banking or providing your credit card number, to protect your personal information.

In some cases, customers may encounter a dialog box stating "Certificate Authority is Expired" when ordering through a secure server. If you receive this dialog box, please click "Continue" and your connection with our web site will be secure. To verify that your browser is secure, look at the URL field of your browser window; most browsers display a closed lock.

Click Here for the Native Outdoors Site Map

We do not ship any international orders at this time.