Whatever your question, problem, or comment, Native Outdoors' Customer Service is here to help. If there's anything we can do, just let us know! 

• General Questions on a product, service or existing order  service@nativeoutdoors.com

• Have a comment? comments@nativeoutdoors.com

• Return Authorization (see below)

• Warranty Question or Request (see below)

We accept online orders on our website 24/7/365, to place an order over the phone, call 877-650-7938, or send us a check or money order (be sure to include applicable sales tax and shipping charges) to:

Native Outdoors
223 Hubbard Drive
Heath, TX  75032

Unfortunately, problems do arise even with the best of product lines. If something does go wrong & you purchased your item directly from Native Outdoors, rest assured - you are covered! In order to offer you the fastest warranty service possible, our manufacturers have asked that they be in direct contact with you to get your problem resolved.   If they do not handle your warranty claim in a timely manner and you have purchased the item directly from Native Outdoors, please let us know and we will be happy to contact the manufacturer, on your behalf, to help get the problem resolved. Here is a partial list of our preferred manufactures:

Remington/Trophy Hunter/AquaPro Feeders: BA Products 800-847-8269

Moultrie Feeders and Cameras: Moultrie 800-653-3334

Stealth Cam Cameras/Accessories: Stealth Cam 888-304-6125

Cuddeback Cameras/Accessories: Cuddeback Digital 715-762-2260

Do-All Traps and Shooting Accessories: Do All Outdoors 800-252-9247

Atlas Trap Throwers/Accessories: Atlas Traps 316-778-2002

Champion Traps/Accessories: Champion Target 800-635-7656

Storm Cases: Hardigg Case 800-542-7344

Pelican Cases: Pelican Intl 800-473-5422

SKB Cases: SKB INC. 800-654-5992

Cyclops Headlamps & Spotlights: Cyclops Solutions 877-269-8490

Vector Spotlights: Black & Decker. 800-544-6986

Electric Smokers: Bradley Technologies 800-665-4188

Hunting Blinds & Accessories: Ameristep 810-686-4035

Archery Releases: Scott Archery 606-663-2734

 Purchases are covered by our 100% satisfaction guarantee policy. If you are not completely satisfied with your order when it arrives, return the item within 30 days of the date of purchase in good working condition ready for the shelf & we will refund your money (shipping not included - outbound or inbound). Customers who return items after the 30-days will be issued a store credit. Returns on purchases older than 60 days will not be accepted.

Simply email our customer service department at returns@nativeoutdoors.com and request a Return Authorization Code. Please be sure to include the invoice number & a reason for the return. Once you have received a RA#, mark the number on the outside of the box and ship the return UPS or US Postal Service parcel post. For your protection, please insure the package for its full value. COD's are not accepted. Send Returns and Exchanges to:

Native Outdoors LLC
223 Hubbard Drive
Heath TX 75032

The returns department requests that we allow 2-3 weeks turn around time for the issuance 
of credit or for the shipping of an exchange.

Items shipping to Canada incur extra fees, including but not limited to shipping fees, customs duties, taxes and customs brokerage fees.  Native Outdoors charges the initial shipping fee, but the customer is responsible for paying duties, taxes and brokerage fees upon delivery.  We ship via UPS which uses a customs broker, and an additional broker fee is assessed.  Most items we sell are manufactured outside the United States, and are dutiable when shipping to Canada, in accordance with NAFTA.  

For more information, visit UPS at http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html

or contact your local Canada Border Services Agency Office
http://www.cbsa-asfc.gc.ca/contact/listing/indexpages/index-e.html

To make sure you get everything you expect from Native Outdoors, we back your purchase with our famous 100% Satisfaction Guarantee. You can buy with confidence, knowing that if you're not completely satisfied with your order when it arrives, you can return it for a prompt exchange or refund. Consider it our way of saying
'thank you' for your support.

We've always believed that the measure of a company is the way they treat their customers. So with every order, we make this promise to you - the best quality, the best value, the best service. Guaranteed.

Native Outdoors will only allow customers to order via the on-line store if the Internet server is secure. The security certificate is built in to your web browser to allow secure access to Internet servers when performing such tasks as on-line banking or providing your credit card number, to protect your personal information.

In some cases, customers may encounter a dialog box stating "Certificate Authority is Expired" when ordering through a secure server. If you receive this dialog box, please click "Continue" and your connection with our web site will be secure. To verify that your browser is secure, look at the bottom of your browser window; Netscape displays a solid key and Internet Explorer displays a closed lock.

Click Here for the Native Outdoors Site Map

We only ship in the United States and Canada.  Items shipping to Canada incur extra fees, including but not limited to shipping fees, customs duties, taxes and customs brokerage fees.  Native Outdoors charges the initial shipping fee, but the customer is responsible for paying duties, taxes and brokerage fees upon delivery.  We ship via UPS which uses a customs broker, and an additional broker fee is assessed.  Most items we sell are manufactured outside the United States, and are dutiable when shipping to Canada, in accordance with NAFTA.  

For more information, visit UPS at http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html

or contact your local Canada Border Services Agency Office
http://www.cbsa-asfc.gc.ca/contact/listing/indexpages/index-e.html

223 Hubbard Drive, Heath TX 75032
(877) 650-7938

Normal Business Hours:
Monday - Friday 8:00 - 6:00
Saturday 9:00 - 2:00

Please Note! Show season is upon us! Trucks are coming & going at all hours & we are on the road often over the next 
few months. Please place your order online or give us a ring & let us know what you are looking for so we 
can make sure that that the item & that someone will be available.

Directions:  From I-30 - Take I-30 to Horizon Road, Go South on Horizon, and turn right on 549.
We are just past the 2nd stop sign (fm740) on the left.
From 80 - Take 80 to fm460 (Clements Road) and go North.  Turn left on fm740,
Drive into Heath City Limits, and turn left on Hubbard (Stop Sign) We are on the left.